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QUESTIONS

GETTING THE MOST OUT OF iMOVIEi

iMOVIEi LISTINGS

What types of listing are available in the iMOVIEi database?

There are only two types of listing available - a FREE listing and a FULL Profile. Anyone can create FREE Listings but they have be a REGISTERED User - registration is free and it always be.

iMOVIEi MEMBERSHIP

Why join?

Why not? Becoming a REGISTERED User is completely free and always will be. PRO and BUSINESS User subscriptions are inexpensive and offer improved functionality and bring considerable benefits. Read on below or have a look at our JOIN iMOVIEi page for more information.

What about the FREE TRIAL?

Signing up for a free trial allows you to use the paid for functionality of the site for a fixed period. You need to provide your credit card details during the sign up process, but shortly before the end of your free trial we will send you an email reminding you it is about to come to an end. If you want to remain a member you don't need to do anything, otherwise you need to cancel your membership (see below)

What's the difference between a casual browser and a REGISTERED User?

Browsers can view Free Listings in all the sections and FULL Profiles in Movies. Registered Users can view FULL Profiles (if present in the database) in all sections except the Locations section. They can also create free listings in all sections and submit new image content, but they cannot create FULL Profile pages.

What's the difference between PRO and BUSINESS Users?

Business Users can view FULL Profiles in all sections, submit new image content and create free listings in all sections, but a BUSINESS User can only create a FULL PROFILE page for his/her own location or business. In order to claim, 'own' and manage an existing listing in the locations or business section you need to be a Business User.

Pro Users can view FULL Profiles in all sections, submit new image content and create free listings in all sections. A PRO User can also create FULL Profile pages in movies, locations and people, but would have to subscribe as BUSINESS User if he/she wanted to create, 'own' or edit a FULL Profile in the business section. PRO Users also have their MY iMOVIEi area, where they can manage their listing, their Lightbox and Favourites (see below) and view their Contributions.

CREATING AND UPDATING LISTINGS IN MOVIES

Why isn't the Movie I'm looking for in the database?

It's simple - no one has created a listing for that particular movie just yet.

Can anyone create a new Movie listing?

Yes - but you have be a registered member of iMOVIEi to create a new listing. If you're not a member the ADD MOVIE option won't appear.

How do I create a new Movie listing?

First, you login to iMOVIEi and the select the MOVIE section from the top of the page. You then click on ADD MOVIE from the side menu on the left and the form you need to complete is displayed.

Can I submit more than one Movie at once?

Movies have to submitted individually, but you can submit as many as you like.

What minimum information is required?

To create a free MOVIE listing you need to provide the Movie' s TITLE, GENRE(S), YEAR (of release, projected or otherwise) and STATUS (i.e in pre-production / filming / post / in cinema / dvd etc.)

Do I need to provide any graphics - images, posters or video?

No, most MOVIE related graphics (including posters) are copyrighted and you need permission to upload them, but if the material is yours, or you have the necessary permissions, please feel free to add any relevant content.

Some of the information is wrong, how do I change it?

As long as you're logged in, it's easy - find the relevant movie, select the section you need to change from the left side menu and then click on the UPDATE button top right of the main information panel - the relevant information is then displayed and you can update / change the information accordingly.

Will new listings / changes / updates in the Movies section appear straight away?

No - all new listings, changes and updates in the Movies section go through a verification process, and have to approved before they can be uploaded to the site. We try to complete this process and update the site within 48 hours, but in some cases this may take longer, or your submission may be rejected entirely, in which case we will let you know.

Why can't I add more detailed Movie information during the initial submission process?

A free listing for a MOVIE has to be present in the database before you can add more detailed information about cast and crew, locations, businesses and / or related images.

CREATING AND UPDATING LISTINGS IN LOCATIONS AND BUSINESSES

Why isn't the Location or Business I'm looking for in the database?

It's simple - no one has created a listing for that Location or Business just yet.

My Location or Business already has a Free listing - what can I do with it?

JOIN iMOVIEi as a BUSINESS User and claim your listing. Once you've joined you can claim and then 'own' your listing. You can then create a FULL Profile for your listing. If there is any doubt about your claim, we will contact you to verify you are the owner, manager or representative of that Location or Business.

I'm not a Business User so why does the free listing for my location link to a LOCATION Profile?

Someone has uploaded information and/or images about your Location and created a FULL Profile for you. If you want to have complete editorial control over your listing you need to join iMOVIEi as a BUSINESS User. Of course, if you don't want to be listed in the database, please get in touch and we'll remove you completely.

I've created a FULL Profile for my Business - can anyone now change it?

No - only a Business's owner, manager or representative can change a FULL Profile in the Businesses section.

I've created a FULL Profile for my Location - can anyone now change it?

No, not without your approval - REGISTERED Users can submit images and PRO Users can submit data to a FULL Profile in Locations, and we will only approve and upload the data and images we think will benefit your profile, but we'll remove anything you don't approve.

Can I add just any old Location or Business to the database?

No - to be listed in the database the Location or Business has to have been used in a movie.

How do I create a new Free Listing in Locations or Businesses?

First, you need to check If the movie you've worked on is present in the database. If it is, you need to login to iMOVIEi and then select the relevant section from the top of the page. You then click on ADD LOCATION or ADD BUSINESS from the side menu on the left and then complete the relevant form.

What if there is no Movie listed that can be linked to my Location or Business?

You'll need to create a free listing for a movie that used your Location or Business and wait for it to be uploaded to the site before you can create your listing.

I can't decide which Category / Subcategory to use - what should I do?

Make an educated guess - we'll have look at it for you and re-categorise if necessary.

I've selected a suitable Category but there's no relevant Subcategory - what should I do?

Checkbox the relevant Category to display the Subcategories and then use the text field at the bottom to suggest a new one - we'll have look and if the new subcategory is appropriate we'll create it accordingly. If it's not appropriate we'll get in touch and let you know which category or subcategory to use.

Can I create Free Listings for more than one Location or Business at once?

As long as they can be linked to a Movie that's present in the database, you can create as many as you like, but they'll have to be submitted individually, and if there is no movie listed matching your Location or Business you'll have to create one.

Do you have to own, manage or represent a Business to create a FULL Profile?

Yes - you need to join iMOVIEi as BUSINESS User in order to claim an existing Free Listing or create a FULL Profile in the Business section. If you do not own, manage or represent the BUSINESS you cannot create claim, 'own' edit or manage your Business Listing.

Do you have to own, manage or represent a Location to create a FULL Profile?

No - but only other PRO Users can create FULL Profiles in the Locations section. PRO Users can also submit content and images for inclusion in your profile, but once you've joined iMOVIEi as a BUSINESS User you have complete editorial control over the content. Don't forget, if you don't want to be listed in the database, please get in touch and we'll remove you completely.

I want to create lots of Free Listings but I dont have the time, can you do it for me?

Yes - just send us an email with a list of the Locations and/or Businesses and we'll create free listings for them. You only need to be Registered if you then want to add related images, but you need to be a subscribing BUSINESS User if you want to create a FULL Profile for your Business or Location.

What minimum information is required to create a Free Listing?

To create a Free Listing in either section you need to provide the Location or Business's NAME, the title of MOVIE that used the facility, your POSTCODE/ZIP, COUNTRY and choose a suitable CATEGORY and SUBCATEGORY.

How do I keep some / all of a Location's details private?

No problem - when you create a FULL Profile for your Location, use the PRIVACY SELECTOR to choose what level of privacy you require. You can choose type of user who can see your profile, you can substitute your agent's details, or you can hide all your details, including your agent's. If you choose to hide all your details, any user wanting to make contact with you has to go through iMOVIEi. We will screen these contacts and if appropriate, we will pass on the contact to you or your representative. It's then up to you if return that contact, or you can ask us to do it for you.

How do I link my website to iMOVIEi?

Have a look at our Links page accessed from the footer menu. When you link your website to iMOVIEi you get an additional month's subscription FREE.

Can I use the Privacy Selector for my Business?

No - the system is designed to give maximum exposure to the all the Businesses in the database.

Do I have to put a Location or Business on the Map?

No - but at the moment we need to tweak things at our end if we want to keep you off the map, so if you don't want people to know where you are please get in touch.

Some of the Location or Business information is wrong, how do I change it?

As long as you're logged in, it's easy - find the relevant listing select the section you need to change from the left side menu and then click on the UPDATE button top right of the main information panel - the relevant information is then displayed and you can update / change the information accordingly.

Will my edits / changes / updates to my Location or Business appear straight away?

Yes - as long as you own, manage or represent the location or business and you are a BUSINESS User all edits, changes and updates to your listing go 'live' straight away. All Submissions to other database entries go through the verification process, and have to approved before they can be uploaded to the site.

If new listings have to be verified, how long does the verification process take?

We try to complete the process and update the site within 48 hours, but in some cases this may take longer, or your submission may be rejected entirely, in which case we will let you know.

Why can't I add more detailed information during the initial submission process?

A free listing for a Location or Busineess has to be present in the database before you can add more detailed information, add credits, and/or upload images, pdf documents etc.

How do I 'geotag' my Location or Business so it appears on in iMOVIEi Mapping?

Just use Google Map's geocoding feature when you are creating or updating your entry. Use the search field to find your location by inputting streetname, town or postcode/zip, and when you've found yourself on the map click on the place marker which disappears. Zoom in, or click and drag to pinpoint your location, and then click again where you want to position the placemarker. You can repeat the process as often as you like and you also view the map in hybrid or satellite mode.

CREATING AND UPDATING LISTINGS IN PEOPLE

Why can't I find myself in the database?

It's simple - no one has created a listing for that you just yet.

I already have a Free listing in the database - what can I do with it?

JOIN iMOVIEi as a PRO User and claim your listing. You can then create your FULL Profile, add your imoviei credits, manage your listing, make use of your Lightbox and Favourites area, and view your Contributions. If there is any doubt about your claim, we will contact you to confim you are who you say you are.

I've created my FULL Profile - can anyone now change it?

No - only you, or the manager, agent or appointed representative who created your profile can change your listing, provided they have the registered email address and password.

Can I add just any Tom, Dick or Harry to the database?

No - you can only create Free listings for people who've worked on a Movie.

Someone with my name is already in the database - what should I do?

At the moment the system prompts you to add a middle initial when you initially create a listing. If you're happy to do this that's fine, but if you are already listed on other movie databases a certain way, and want to want to maintain that identity, please get in touch and we'll sort it out.

How do I create a new Free listing for myself or for someone else?

First, you need to check If the movie you or that person worked on is present in the database. If it is, you need to login to iMOVIEi and then select the PEOPLE section from the top of the page. You then click on ADD PERSON from the side menu on the left and then complete the relevant form.

What I want to join as PRO User but I've never worked on a Movie?

You can still JOIN iMOVIEi as a PRO User and make use of your MY iMOVIEi functionality to save, store, share and send Lightboxes, save Favourites and view your Contributions, but you can't be listed in the database.

I can't decide which Department category / Job Title subcategory to use - what should I do?

Then you probably shouldn't trying to put yourself in the database, but make an educated guess - we'll have look your entry during the verification process and re-categorise if necessary.

My Job Title is listed but how do I add more specific details?

Use the suffix field to add more specific information, which will the appear in brackets after your job title, as in: location manager (UK) or production manager (2nd Unit).

I want to create lots of Free listings for People but I don't have the time, can you do it for me?

Yes - send us a list of the names of the people, together with the movie they worked on, their department and job title and we'll create Free listings for them.

What minimum information is required to create a Free listing?

Just their name, the movie/s they worked on, their department and job title. An email address would be good, so we can contact them to let them know they've been listed, but it's not obligatory.

How do I keep some / all of my details private?

No problem - when you create your FULL Profile, use the PRIVACY SELECTOR to choose what level of privacy you require. You can choose type of user who can see your profile, you can substitute your agent's details, or you can hide all your details, including your agent's. If you choose to hide all your details, any user wanting to make contact with you has to go through iMOVIEi. We will screen these contacts and if appropriate, we will pass on the contact to you or your representative. It's then up to you if return that contact, or you can ask us to do it for you.

How do I link my website to iMOVIEi?

Have a look at our Links page which is accessed from the footer menu. When you link your website to iMOVIEi you get an additional month's subscription FREE.

Some of the information about me is wrong, how do I change it?

It's easy - just login, go to MY iMOVIEi using the link on the top bar, select the area you need to change from the left side menu and click UPDATE at the top right of the main information panel.

Will my edits / changes / updates appear straight away?

Yes - as long as you are a PRO User and you are editing, changing or updating you own listing, everything goes 'live' straight away. All Submissions to other database entries go through the verification process, and have to approved before they can be uploaded to the site.

If new listings have to be verified, how long does the verification process take?

We try to complete the process and update the site within 48 hours, but in some cases this may take longer, or your submission may be rejected entirely, in which case we will let you know.

Why can't I add more detailed information about me during the initial submission process?

A free listing for someone has to be present in the database before you can add more detailed information, add your credits, upload images or pdf documents use your Lightbox, Favourites etc.

UPLOADING IMAGES AND DOCUMENTS

What types of file can be uploaded to iMOVIEi

Only JPEGs (.jpg / .jpeg) and PDFs (.pdf) can be uploaded to the system.

None of my image files are JPEGs - what do I do?

You'll need to convert them yourself, or send them to us using our FILE TRANSFER facility (see below) and we'll do it for you.

Can anyone upload JPEGs to iMOVIEi?

Yes - but you have to JOIN iMOVIEi as a REGISTERED User - registration is free and always will be.

How do I upload JPEGs and / or PDFs?

Once you're logged in it's easy. Find the Profile page you want to add images to, select IMAGES from the side menu on the left and click on UPDATE at the top right of the main information panel. This opens your RESOURCE LIBRARY and you can upload your images.

How do I use my RESOURCE LIBRARY?

Click on UPLOAD at the bottom left of the Resource Library window and then click on SELECT FILES to browse your desktop, hard drive, or any peripherals connected to your computer. Select the image files you want to upload, check the thumbnails have appeared and click UPLOAD in the bottom right.

Please note there's a 30mb limit on the number of files you can upload at any one time. If you have more than 30mb of files you can upload them in batches. If this is too much to ask use our FILE TRANSFER facility (see below) and we will upload them for you.

The system is asking me to TAG the images I've uploaded - why?

So people can search for images by keyword tag - a search for 'staircase' for example, will produce all the images of staircases in the database, as long as they've been properly tagged. If you've a batch of images that require the same or similar tags, tag the first image, but before you click 'save' copy your tags, and then paste them into the next image, and so on.

Do I need to tag every image?

No - not if you don't want to, but people won't be able to find your images so easily. We try and go through all newly uploaded images to make sure they're tagged, but we can't guarantee they'll get tagged the way you want them, and they may never get tagged at all. Of course, they'll alway display in the image section of the profile page you've linked them to, so it's not a complete disaster if you don't tag your images.

What's the ideal FILE SIZE for the system?

The system works best with JPEGs of about 1mb. A bit more or a bit less is no problem, but if they're much heavier they take longer to upload and also longer to display. The system automatically processes each image file so it can reproduce them as thumbnails, profile page images, large on the image grid, or even larger in the slideshow. PDFs can be any size up to 2mb.

What about DIMENSIONS?

In this case size really doesn't matter, but don't upload anything too small or it won't display very well on an image page and will look terrible in the slideshow.

Shouldn't my images be watermarked?

We don't think so, because it detracts from the user's viewing experience, but if you'd prefer they were watermarked send them to us using our FILE TRANSFER facility and we'll do it for you.

How do I use FILE TRANSFER?

Get in touch and we'll send you a weblink to our Box.net account. Enter the username and password we give you and you can simply drag and drop all the files or folders you want to send us into our Box.net folder. If there are lots of files it may take a while to upload them all, but you can work on something else, or walk away from your computer and it will complete the process in the background.

What is Box.net?

Box.net is an online file system that allows users to securely store, access and share files remotely. We remove your files from Box.net when we download and process them for inclusion in iMOVIEi. To learn more about Box.net click here. We're working to integrate the Box.net api into iMOVIEi, so shortly you'll be able to everything without leaving the iMOVIEi environment.

How do I remove an image or document?

If you uploaded them yourself they'll be in your Resource Library - just checkbox the image or images you want to remove and click delete. If you used the FILE TRANSFER facility to send them to us to process and upload for you, you'll need to send us an email confirming which images you want to remove and we'll do it for you.

USING iMOVIEi MAPPING

How do I browse the database using iMOVIEi MAPPING?

We hope its pretty intuitive - just use the Mapping Explorer Panel that drops down from the top of the page, select a Location or Business category and choose to display all the entries in that category or further refine your results by selecting a specific subcategory.

How do I put all a MOVIE'S related locations on the map?

It's easy - go to the MOVIE's profile and then click on the Compass icon to the right of the Movie title bar - the site will navigate you to mapping and the movie's locations will be displayed.

Can I put all a MOVIE'S related businesses on the map?

Not at the moment but we're working on getting this feature working properly and expect to have it up and running very shortly.

How do you view a location or business on the map?

It's easy - go to the relevant profile and then click on the Compass icon to the right of the title bar - the site will navigate you to mapping and the location or business will be displayed.

REPORTING INACCURACIES / ABUSE

I know some information you have is inaccurate - how do I get it corrected?

If you're a REGISTERED, PRO or BUSINESS User you can use the normal update process to submit corrections, however, we'd be grateful if you could contact us with the details of any substantial inaccuracies, so we can investigate.

How do I get copyrighted / pirated material removed from iMOVIEi?

The use of copyrighted / pirated material without permission in iMOVIEi is strictly forbidden. Instructions about what to do in the event you become of any breach of copyright are set out in our Website Terms.

CANCELLING YOUR iMOVIEi MEMBERSHIP

How do I cancel my membership?

Simply click on the Cancel my Membership link accessed via the Subscription Level link in your account area.

I signed up for a FREE TRIAL - what happens to my listing if I cancel my membership?

Your FULL Profile will revert to a FREE Listing and you will no longer be able to access the paid for features of the website. We'll keep your FULL Profile on file in case you decide to reactivate your membership at a later date, but if you want to remove yourself from the database completely please let us know and we'll complete the procedure manually.

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